Returns & Exchanges

At Sistabag, we want you to love your new accessory, but if you are not completely satisfied, we offer a hassle-free 30-day return policy for all unused items in their original packaging. We are committed to ensuring your shopping experience is as seamless and stylish as our handbag collection.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack your items in their original Sistabag dust bag and box, ensuring all tags and protective plastics remain attached.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects your return, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing