Frequently Asked Questions

Everything you need to know about your Sistabag shopping experience.

How long does shipping take for my order?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.

What is your return policy for fashion items?

We offer a 30-day return window for all unused items in their original packaging with tags attached. Please note that for hygiene reasons, certain items like earrings and intimate apparel are final sale.

Which payment methods do you accept?

Sistabag accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How can I track my package?

Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to the carrier's website to monitor your delivery progress.

Are the materials used in Sistabag products sustainable?

We are committed to ethical fashion. Many of our collections feature vegan leather and recycled textiles. Specific material details can be found on each individual product page.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 1 hour of purchase by contacting our customer support team.